Spa Policies

Cancellations & Rescheduling

Your appointment time is reserved especially for you. If you need to cancel or reschedule, please provide at least 24 hours' notice whenever possible so that time may be offered to another guest.



Belle Ame understands that unexpected circumstances happen. Late cancellations and missed appointments will be handled thoughtfully and individually. Repeated late cancellations or missed appointments may require a reservation fee or other booking arrangements for future appointments.



Thank you for respecting the time that has been reserved for you.

Arrival & Late Arrivals

Your appointment time is reserved especially for you, and every effort is made to begin your service on time. Please plan to arrive a few minutes before your scheduled appointment so you have time to settle in without feeling rushed.



If you are running late, please let me know whenever possible. I will always do my best to accommodate you; however, your service may need to be adjusted or shortened to avoid delaying the guest scheduled after you.



If there is no longer enough time to provide your service safely, properly and without rushing, we may need to reschedule your appointment.



I would much rather reschedule your time than rush your care.

Illness & Wellness

If you're feeling unwell, please take care of yourself and let me know as soon as you can. Your appointment can be rescheduled for a time when you're feeling better.



Please postpone your appointment if you are experiencing symptoms of a contagious illness or have a condition that could place you, another guest or your service provider at risk.



There may also be times when a service needs to be postponed or modified because of illness, medication, a recent medical procedure or the current condition of your skin. When that happens, the decision will always be made with your safety and skin health in mind.



Your well-being will always be more important than keeping an appointment on the calendar.

Health & Skin Changes

Your health, medications and skin can change between appointments, and those changes may affect which products, techniques or services are appropriate for you.



Please let me know about any relevant changes since your last visit, including new medications, recent medical or cosmetic procedures, pregnancy, illness, allergies, skin reactions or changes in your skin.



You never need to determine for yourself whether something is important enough to mention. If you're unsure, simply tell me and we can decide together whether it affects your service.



In some circumstances, your treatment may need to be modified or postponed to protect your health and the integrity of your skin.



When in doubt, tell me. I'll take it from there.

Payment

Payment is due at the time of service. Belle Ame accepts cash, all major credit cards, Venmo and Cash App.



A reservation fee is not routinely required to reserve an appointment. In certain circumstances, such as a pattern of missed or late-cancelled appointments, a reservation fee or alternate booking arrangement may be requested for future appointments.

Gift Cards

Belle Ame gift cards may be used toward services and are transferable, so you're welcome to share your gift with someone else if you're unable to use it yourself.



Gift cards are not refundable and may not be redeemed for cash, except where required by law.



Gift cards purchased for a specific Belle Ame service will be honored for that service even if the price of the service changes after the gift card was purchased.